The pandemic has affected so many industries in business, including the shifting of many employees to a WFH (work-from-home) setup. It’s been proven problematic to some to maintain communication and connection with remote employees, and some companies have coped better than others. Others lose their rapport, and there are many cases in which they lead to unemployment or company switching. Less bad is that team performances aren’t improving as much when doing tasks in daily in-person interaction.
Different companies all over the world respond in different ways in solving the way they work. Little by little, some companies are trying to switch back to the face-to-face setup in their offices. While some have already shifted to a completely remote setup, some are working on a hybrid model.
Unemployment and talent hunting have been a problem as well. In the construction and manufacturing industry, many organizations are experiencing delays because of a lack of good enough candidates to do the jobs satisfactorily. This then led to shortages and delays in shipping and supplies.
The global supply chain crisis created a whole lot of separate problems
Despite this, some companies have been able to go around the issues and solve their problems themselves. They decided not to rely on international deliveries and support their own. Science technology companies in NYC have been emphasizing local production. They thrived back up by fulfilling their own orders and their clients’, attracting new and more client companies that couldn’t be fulfilled by overseas manufacturers and suppliers.
These local companies agreed to lean on one another to help reach their goals, just like a clothing district relies on a company not so far from them to print and manufacture their products, labels, and packaging. Metal and steel suppliers have also been able to find ways to fulfill their clients’ satisfaction.
This global issue has provided local manufacturers and other local businesses a competitive advantage, making them work harder and smarter to administer the satisfaction of customers and consumers. Since they can’t rely on overseas manufacturing, they are forced to find their own way and not look farther any longer. As time passed by, they could take this problem to their advantage. Not only they’ve come back up, but they’ve been able to help one another as well.
Local small businesses are also thriving despite the global crisis
Small companies are strongly blossoming, especially during the rush of the holiday season, regardless of the continuous pandemic. However, many people canceled their Christmas shopping plans because of increasing positive COVID-19 cases. Still, many people have crowded together to do their shopping in Christmas villages and local vendors.
Some other small business districts find their way to take alternative sources that include different contributors to reach their goal, holiday season or not. The adrenaline of the holidays causes small business owners and consumers to keep the tradition of buying gifts for their loved ones, even more impulsive than last year despite shortages and the pandemic.
Businesses prioritize the experiences of their customers
Even during this pandemic and with other problems occurring nowadays, customers still have the expectation for business to come through and let them have the experience they deserve. It’s even expected and natural for their demands to increase as they embrace and continuously support their favorite brands. They no longer only base their purchasing choices on a product or service itself. But instead, they also take thorough consideration of the complete customer experience, such as shipping, customer service, seller response, and more—the overall system of a business.
Because of an excellent customer experience, they engage and stay loyal if they are provided with an unforgettable experience. It’s even predictable that customer experience can be more important than the product or service.
These days, the customers rely on the brands’ reputation, other customers’ reviews and comments, their interaction with the employees, and how they handle problems. Of course, each consumer experiences things differently. Luckily, many of them are smart enough to be open-minded even if they’ve experienced something terrible from a brand for quite some time. Some can still give brands second and third chances.
These industries may be the ones that are affected the most, but you can find them thriving again in seconds. This shows that whatever the challenges life throws to people of the world—talent hunting problems, supply chain crisis, and most of all, the nonstop increasing cases of COVID-19, people can always find their way to solve crises and end back up on top.